Privacy Policy
big777
big777 is committed to protecting the personal information of every player. This Policy clearly explains how we collect, process and safeguard your data in line with international data protection standards.
Your Privacy, Our Priority
Six core principles that form the foundation of how big777 handles your personal information.
Secure Data Storage
All personal data you provide is stored on servers protected by multi-level encryption. Access to this information is restricted and strictly controlled by our internal security team.
Minimal Data Collection
big777 only collects information that is genuinely needed to verify identity, process transactions and meet international licensing requirements. We do not collect data beyond what operations require.
Not Sold to Third Parties
Your personal information will not be sold, rented or shared with any third party for marketing or commercial purposes without your explicit consent.
Full Control in Your Hands
You have the right to access, correct or request the deletion of your personal data at any time. Contact our support team via live chat or email to exercise these rights.
Cookies and Transparent Tracking
The big777 website uses functional and analytics cookies to improve the user experience. We clearly explain which cookies are used and you can manage their settings through your browser.
Regular Review of This Policy
This Privacy Policy is reviewed and updated regularly to ensure it reflects our current practices and complies with the international licensing requirements applicable to big777's operations.
1. Introduction
This Privacy Policy ("Policy") describes how big777 ("Company", "we") collects, uses, discloses, stores and protects your personal information when you use the services available on the big777.casa website ("Platform"). This Policy applies to all users who access the Platform, whether as visitors or registered account holders.
By creating an account, accessing or continuing to use the big777 Platform, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any provision of this Policy, you are advised not to use our Platform.
big777 operates under an international licence and complies with the data protection requirements established under that licensing framework. All players must be 21 years of age or older to use big777's services.
2. Information We Collect
big777 collects various categories of personal information in the course of providing safe and responsible online gambling services. These categories of information include:
- Identity Information: Full name as shown on your identity card (MyKad) or passport, date of birth, identity card number, residential address and nationality.
- Contact Information: Email address, mobile phone number and any alternative address or contact number you provide.
- Financial Information: e-wallet account details (Touch 'n Go eWallet, ShopeePay), DuitNow information, deposit and withdrawal transaction records, and betting history in your account.
- Identity Verification Information: Copies of identity documents, proof of address and any supporting documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) purposes.
- Technical Data: IP address, web browser type, device operating system, session log data, cookie information and activity patterns on the Platform.
- Communication Information: Records of your correspondence with the big777 support team, including live chat conversations and email messages.
3. Purposes for Using Personal Information
The information collected is used specifically for the following purposes:
- Registering and verifying player accounts, including age checks to ensure players are 21 years of age or older.
- Processing deposits, withdrawals and other financial transactions within the set timeframes.
- Complying with legal obligations relating to anti-money laundering (AML) and counter-terrorism financing (CFT).
- Verifying user identity through the KYC process before financial transactions are approved.
- Providing 24/7 customer support via live chat and email in Malay and English.
- Sending account-related information, service updates, security notifications and relevant promotions.
- Conducting internal analysis for service improvement, platform security and user experience purposes.
- Detecting and preventing fraud, account misuse and activities that violate big777's Terms & Conditions.
4. Sharing Information with Third Parties
big777 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in certain situations, information may be shared with:
- Payment Processors: Payment service providers acting as our agents to process financial transactions, subject to strict confidentiality agreements.
- Game Software Providers: Gaming technology companies that operate slot, live casino and table game platforms on behalf of big777, receiving only the technical data required.
- Competent Authorities: Law enforcement agencies, licensing bodies or courts issuing legally valid instructions or orders.
- Auditors and Professional Advisers: Audit firms, legal advisers or compliance specialists involved in big777's operations, subject to professional confidentiality obligations.
In all of the above situations, information is shared only to the extent necessary and the receiving parties are required to maintain the confidentiality of that information.
5. Data Security Measures
big777 implements a comprehensive range of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or improper disclosure. These measures include:
- Data encryption using 256-bit SSL/TLS protocols on all pages and transactions within the Platform.
- Use of multi-layered firewalls and intrusion detection systems to monitor network traffic.
- Strict internal access controls — only authorised personnel may access users' personal data.
- Regular security audits by independent third parties to assess and strengthen security infrastructure.
- Two-factor authentication (2FA) for administrative access and high-risk operations.
- Clear incident response procedures in the event of a data breach, including notification to affected users within a reasonable timeframe.
Although big777 takes all reasonable steps to protect your data, no security system can guarantee absolute protection. You are also responsible for keeping your account password confidential.
6. Use of Cookies and Tracking Technologies
The big777 Platform uses cookies and similar tracking technologies to ensure the website functions properly and to provide a better user experience. The types of cookies used include:
- Essential Cookies: Required for core Platform functions such as login session management and account security. These cookies cannot be disabled without affecting the basic functionality of the website.
- Performance Cookies: Collect information about how users interact with the Platform, used solely for internal service improvement purposes.
- Functional Cookies: Store user preferences such as language settings and interface display to make repeat visits easier.
You can manage or block cookies through your web browser settings. Please note that blocking essential cookies may affect your ability to fully use certain features of the Platform.
7. Data Retention Period
big777 retains your personal information for as long as necessary to fulfil the purpose of data collection, comply with legal obligations, resolve disputes and enforce our agreements. Generally:
- Active account data is retained for as long as your account remains active.
- Financial transaction records are retained for the period specified under applicable licensing and legal compliance requirements.
- KYC data is retained for the period specified under applicable international AML requirements.
- After an account is closed, data that is no longer required will be deleted or anonymised in accordance with established procedures.
8. Your Rights Regarding Personal Data
As a big777 user, you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Request correction of information that is inaccurate or incomplete.
Request deletion of data under certain permitted circumstances.
Object to the processing of your data for specific purposes.
Receive your data in a machine-readable format.
Request restriction of processing under certain circumstances.
To exercise any of the above rights, please contact the big777 support team via 24/7 live chat or email. We will review and respond to your request in accordance with applicable legal obligations.
9. Amendments to This Privacy Policy
big777 reserves the right to modify or update this Privacy Policy at any time. Any material amendments will be communicated to players via a notification on the Platform or by email to the address registered in your account. The effective date at the top of this page will be updated to reflect the latest amendments.
Your continued use of the Platform after amendments take effect will be deemed as your acceptance of the updated terms. You are advised to review this page from time to time.
10. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or the way big777 handles your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly on the big777 Platform, in Malay and English.
- Email: [email protected]
Our support team is always ready to assist and will ensure that every privacy-related complaint or enquiry is handled appropriately and within a reasonable timeframe.
Questions About Privacy Policy
Answers to frequently asked questions about how big777 handles players' personal information.
When registering an account, big777 requires your full name, date of birth, mobile phone number, email address and password. For full identity verification (KYC), a copy of your MyKad or passport and proof of address may be required before certain financial transactions can be processed. All players must be 21 years of age or older.
big777 does not sell or rent your personal data to any third party for marketing purposes. Your information is only shared with payment service providers and game software providers directly involved in the Platform's operations, or with authorities issuing legally valid orders. All such parties are bound by strict confidentiality agreements.
You can submit a data deletion request via 24/7 live chat or by emailing [email protected]. Please note that some data may need to be retained for a certain period to comply with applicable legal and licensing requirements, even after your account has been closed.
After an account is closed, data that is no longer needed will be deleted or anonymised in accordance with big777's internal procedures. However, financial records and KYC documents may be retained for a period specified under applicable licensing requirements and international AML laws.
Yes, you can withdraw your consent at any time for processing based on consent, such as receiving marketing communications. However, withdrawing consent does not affect the validity of processing carried out before the date of withdrawal. Contact our support team for assistance with this process.
All financial transactions on the big777 Platform are protected with 256-bit SSL/TLS encryption. The supported payment methods — Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay and crypto assets USDT, BTC and ETH — are all processed through secure channels. big777 does not store credit or debit card details directly in its systems.
Your Data Is Secure, Your Game Begins
big777 safeguards your privacy with high security standards. Register an account today and enjoy a 100% welcome bonus of up to RM1,000, backed by data protection you can trust.